Return Policy

Customers are to contact Naija Cafe before returning any products. We do not refund orders for buyer’s remorse. 

We do not accept returns of any sealed goods regardless of their being opened or not. This includes, but is not limited to, coffee bags, cold brew, instant coffees, and other related coffee products. Returned orders won’t be available for reshipping and will be disposed of.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Any claims for damaged/defective goods must be submitted within 7 days after the product has been received. Please email us at support@roastify.app. Please provide Order Number and photo of product(s). For packages lost in transit, all claims must be submitted no later than 7 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

The return address is set by default to Roastify's facility. If Roastify’s facility isn't used as the return address, Customer is liable for the returned shipments.

Wrong Address - If Customer provides an address that is considered insufficient by the courier, the shipment will be returned to our facility. Customer will be liable for reshipment costs once we have confirmed an updated address (if and as applicable).

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.